How to reduce operating costs through increasing service productivity

Expert webinar featuring process and service business experts Steve Towers and John Corr.

Download mp3 recording at: http://tinyurl.com/yezpmv2 Webinar covers:

Key agenda topics:

- Why is it so difficult to improve productivity within your service processes?
- Where do you go next when you've exhausted the initial opportunities addressed by Six Sigma/ Lean Six Sigma approaches?
- How do you manage 'change fatigue' after so many change initiatives have overwhelmed everyone in your organisation?
- Does your dependence on complex IT systems within your processes rule out any meaningful improvements in productivity within 6-12 months?
- Does the urgency of responding to the pressures from the 'credit crunch' rule out anything other than crude 'slash and burn' tactics? What you will learn:
- New approaches to eliminate complexity and costs from service processes on a sustainable basis
- How to unlock significant value hidden within your existing processes
- How to encourage 'buy-in' from the board room to the lunch room into improving process productivity
- How you can enhance the customer experience while still reducing operating costs

Download mp3 recording at: http://tinyurl.com/yezpmv2

What you will learn:

- New approaches to eliminate complexity and costs from service processes on a sustainable basis
- How to unlock significant value hidden within your existing processes
- How to encourage 'buy-in' from the board room to the lunch room into improving process productivity
- How you can enhance the customer experience while still reducing operating costs

Download the mp3 file at:
http://www.closequarter.co.uk/Webinars/Reducing%20operating%20costs%20by%20improving%20service%20process%20productivity.mp3

Download the presentation to accompany this webinar at:

http://www.closequarter.co.uk/downloads/Reducing operating costs.pdf