The 5 most common mistakes in Sales Management and how to avoid them

If your sales are down 20-40% in the creditc crunch as many businesses in media, financial services and automotive are facing, what do you do? Clearly cost reduction is going to be important but let's not forget the impact that you can have on your top line revenues and margins.

This podcast covers the most common mistakes found in sales organizations that impact your revenues and give you strategies, tactics and specific actions you can take to address your situation.

The podcast features John Corr and leading sales management expert, Barry Porter, based in Sydney, Australia. You can listen to and download this podcast from: http://tinyurl.com/ye69wad



http://www.closequarter.co.uk/Interviews/Barry%20Porter_31July2009_E01.mp3

How to reduce operating costs through increasing service productivity

Expert webinar featuring process and service business experts Steve Towers and John Corr.

Download mp3 recording at: http://tinyurl.com/yezpmv2 Webinar covers:

Key agenda topics:

- Why is it so difficult to improve productivity within your service processes?
- Where do you go next when you've exhausted the initial opportunities addressed by Six Sigma/ Lean Six Sigma approaches?
- How do you manage 'change fatigue' after so many change initiatives have overwhelmed everyone in your organisation?
- Does your dependence on complex IT systems within your processes rule out any meaningful improvements in productivity within 6-12 months?
- Does the urgency of responding to the pressures from the 'credit crunch' rule out anything other than crude 'slash and burn' tactics? What you will learn:
- New approaches to eliminate complexity and costs from service processes on a sustainable basis
- How to unlock significant value hidden within your existing processes
- How to encourage 'buy-in' from the board room to the lunch room into improving process productivity
- How you can enhance the customer experience while still reducing operating costs

Download mp3 recording at: http://tinyurl.com/yezpmv2

What you will learn:

- New approaches to eliminate complexity and costs from service processes on a sustainable basis
- How to unlock significant value hidden within your existing processes
- How to encourage 'buy-in' from the board room to the lunch room into improving process productivity
- How you can enhance the customer experience while still reducing operating costs

Download the mp3 file at:
http://www.closequarter.co.uk/Webinars/Reducing%20operating%20costs%20by%20improving%20service%20process%20productivity.mp3

Download the presentation to accompany this webinar at:

http://www.closequarter.co.uk/downloads/Reducing operating costs.pdf